This Acceptable Use Policy (the “AUP”) is part of the VaultRoute Terms of Service. It applies to every account and to every person who uses access purchased through an account, including your own customers if you resell.
1. Permitted uses
The Service is intended for legitimate professional and personal uses, including:
- Quality assurance and localisation testing of your own websites, apps and campaigns.
- Verifying that advertising, pricing or content is served correctly in a given region.
- Collecting publicly available information in a way that respects the target site's robots directives, terms and rate limits.
- Market, price and brand research on public pages.
- Protecting your own privacy while browsing.
- Reselling access to your own customers, under your own brand, in compliance with this AUP.
These examples are illustrative, not exhaustive. It is your responsibility to ensure that each use is lawful in your jurisdiction, in ours, and in the jurisdiction of the exit address.
2. Prohibited uses
You must not use the Service, or allow anyone else to use it, for any of the following:
- Anything unlawful, fraudulent or deceptive, including payment fraud, ad fraud and fake account creation at scale.
- Unauthorised access to systems, credential stuffing, brute forcing, vulnerability exploitation or bypassing authentication.
- Sending spam, phishing messages, malware or any other harmful or deceptive content.
- Attacks on availability, including flooding, amplification, denial-of-service traffic or stress testing without written authorisation from the target.
- Circumventing the security controls of a service you have no relationship with or no permission to test.
- Infringing intellectual property, privacy or publicity rights; harassment; or distributing illegal content.
- Any material depicting the sexual abuse of children, or any content whose possession is criminal.
- Violating sanctions, export controls or other applicable trade restrictions.
- Operating an open, unauthenticated proxy relay or reselling access in a way that lets anyone use the gateway without credentials.
- Interfering with the Service, probing its infrastructure, or attempting to access another customer's account or data.
3. Your responsibilities
You are responsible for all activity conducted through your account and through the access you purchase, including activity by your customers, employees, contractors and anyone else to whom you provide credentials.
If you resell access, you must:
- Pass this AUP on to your customers and make it part of your own terms.
- Keep your gateway and any reseller panel behind authentication of your own.
- Maintain a way to receive and act on abuse reports from your customers and from us.
- Suspend a customer promptly when you receive a credible abuse report.
You must not disclose our upstream network or provider relationships to third parties, except as required by law.
4. Enforcement
A credible abuse report may lead to immediate suspension of the address involved and, where the pattern is deliberate or repeated, of the account. Suspension for abuse is not refunded. We may also restrict access where required by law, by a payment provider, or to protect the Service and third parties.
We cooperate with lawful requests from competent authorities to the extent required by applicable law.
5. Reporting abuse
If you believe the Service is being used for abuse, email abuse@vaultroute.store with the proxy address, timestamps, target URL and a description of the issue. We investigate credible reports and take appropriate action.
6. Changes
We may update this AUP from time to time. The current version is published on this page with its effective date. Continued use of the Service after a change means you accept the updated AUP.