These Terms of Service (the “Terms”) govern your access to and use of the VaultRoute website, dashboard, API and proxy service available at vaultroute.store (together, the “Service”). By creating an account, topping up a balance, or using the Service, you agree to these Terms and to our Acceptable Use Policy and Privacy Policy.
1. Who may use the Service
You must be at least 18 years old and legally able to enter into a contract. If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms. You are responsible for every person who uses your account or the access you purchase.
2. The Service
The Service provides temporary access to residential and mobile IP addresses through a gateway. A purchase grants a login and password for the selected address or session, normally for up to 24 hours from the order. Access may end sooner: residential addresses belong to real devices on consumer networks, and when a device leaves the network its address goes with it. This is a property of the product, not a defect.
Dedicated residential IPs may occasionally disconnect before the 24-hour window ends. We do not guarantee any minimum session length, we do not provide a replacement IP for an early disconnect, and we accept no responsibility for any loss caused by one. Dedicated IPs are intended for short tasks where an occasional early disconnect is acceptable. This paragraph does not limit any remedy you may have where an address never worked at all, as described in section 4.
We do not guarantee that a particular address, city, carrier or network will be available at a particular moment. Availability is a live resource and changes through the day.
3. Accounts and credentials
You must provide accurate account information and keep your password, access token and purchased proxy credentials secure. You are responsible for all activity under your account, including activity by anyone to whom you give access. Notify us promptly if you believe your account or credentials have been compromised.
We may suspend or restrict an account where we detect a breach of these Terms or the Acceptable Use Policy, a security risk, or a legal or payment-provider requirement.
4. Prepaid balance, prices and refunds
The Service operates on a prepaid balance. Prices shown in the dashboard at the moment of purchase apply to that purchase. A later price change does not affect an order already paid for.
Your balance is a prepayment for the Service. It is not electronic money, a deposit or an investment, it does not earn interest, and it cannot be withdrawn as cash or transferred to another account except as a refund under these Terms.
If an address never worked and no meaningful traffic passed through it, contact support within 24 hours of purchase. Where we confirm the failure, the charge is returned to your account balance. If an address worked and later disconnected before its 24-hour window ended, no replacement IP is provided and the purchase is not refunded for that reason. Because digital access is delivered immediately, we do not otherwise refund completed purchases, except where the law requires it. Abuse-related suspensions are not refunded.
5. Orders and delivery
Credentials are delivered in the dashboard after an order is accepted. You are responsible for checking that the credentials work and for reporting a problem while the access window is still open. We may cancel an order and return the charge to your balance if we cannot fulfil it.
6. Acceptable use
You must use the Service only for lawful purposes and in compliance with the Acceptable Use Policy, which forms part of these Terms. Prohibited activity includes unauthorised access to systems, credential stuffing, spam, malware, fraud, denial-of-service traffic, and running an open proxy relay. We may suspend access immediately where we receive a credible abuse report.
7. Resale and end users
You may resell access that you have purchased, bundle it into your own product, and present it under your own brand. You do not need a separate licence or approval for that. However, your account remains the contracting party: your customers' traffic is treated as your traffic, abuse reports arrive on your account, and you must pass this Acceptable Use Policy on to your customers. You must keep any gateway you operate behind authentication; an unauthenticated open relay is prohibited.
8. Intellectual property
The website, dashboard, software, documentation and branding are owned by VaultRoute Labs or its licensors and are protected by intellectual property law. You may not copy, redistribute or create derivative works from them without permission. This restriction does not limit the resale of access to purchased proxies as described above.
9. Disclaimers
The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not guarantee uninterrupted operation, a specific address, a specific location, or any commercial result.
10. Limitation of liability
To the fullest extent permitted by law, VaultRoute Labs is not liable for indirect, incidental, special or consequential damages, lost profits, lost data or business interruption. Where liability cannot be excluded, our total liability for a claim is limited to the amount you paid for the specific Service that gave rise to the claim.
11. Suspension and termination
You may stop using the Service at any time and ask us to delete your account. We may suspend or terminate access for a material breach, abuse, non-payment, a legal requirement or a risk to the Service or third parties. Where termination results from a material breach, unused balance may be forfeited to the extent permitted by law.
12. Changes to the Service and Terms
We may change the Service, prices and these Terms. The current version is published on this page with its effective date. Continued use after a change means you accept the updated Terms. If you do not agree, stop using the Service.
13. Governing law
These Terms are governed by the laws applicable to the operator's place of business, without regard to conflict-of-law rules. Any dispute will be handled by the competent courts of that jurisdiction, unless mandatory consumer law provides otherwise.
14. Contact
Questions about these Terms: support@vaultroute.store. Abuse reports: abuse@vaultroute.store.